Job Description

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are an outgoing person with the ability to draw people in, have a strong sales mindset, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a standard schedule of:

Mon-Fri: 9:00am-5:00pm

The candidate will be expected to attend events in the evenings and on weekends as needed. This is a hybrid role with no requirements to work in-office on specific days.

Role

Sells members and potential members mortgage loan products and services by regularly engaging in sales outside the office. Originates member’s mortgage loans. Analyzes and approves/denies mortgage loan requests based on lending policy and authority limits.

Major Duties and Responsibilities

50% Sells and participants in developing mortgage loans and services business by identifying opportunities to cross-sell new or additional services or products to potential and current members by regularly networking and selling outside of the CU. This includes taking and reviewing applications for mortgage loan business. Explains loan programs and advises members of loan options and requirements based on their financial conditions to assess the degree of risk in order to make decision within loan approval authority or forward the request to higher levels for decisions.

20% Build and maintain good working relationships with real estate brokers, attorneys, realtors and builders to assure a favorable image of the organization. Regularly meet with contacts outside of the office to discuss credit union products and services.

15% Completes or directs completion of all loan documents. Ensures documentation is complete and accurate and conforms to Credit Union and regulatory standards. Completes required reports and records. Meets with member to explain terms and conditions and close the loan.

5% Stays abreast of new types of mortgage loans and lending trends, market conditions and factors, and other financial services and products to better meet members' needs.

5% Performs other related job duties as assigned.

5% Evaluates acceptability of loan on secondary mortgage markets.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Two to five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Knowledge of Freddie Mac guidelines is required. Must have a valid drivers license and reliable transportation to travel as needed.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including CRTs, typewriters, telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. This position has the ability to do work remotely. Must follow remote work agreement.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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