Title: Product Support Specialist
Location: Framingham, Massachusetts (Hybrid Role: Three days in office, two day WFH)
Duration: 6 months Contract
Job Description:
Key Responsibilities:
Monitor reporting detailing equipment that requires service that is outside of service level agreements:
• Communicate expectations and track results
• Escalate concerns as needed
• Log data into tracking sheets
Process and track invoices:
• Enter and calculate status of spend
• Ensure invoices are received and processed timely
Create weekly Supply reports
• Download data and create spreadsheet communication to major providers
• Track status of communications
• Monitor supply levels
Communication/Interactions:
• Excellent verbal and written communication skills
• Highly collaborative team player with can-do attitude
• Results-oriented, analytical thinker, intellectually curious
Essential skills and experience:
• Knowledge of Excel a must
• Detail-oriented, organized
• Project management
• Self-motivated
• Data science, inventory management
• Knowledge of MS Office, PowerPoint a plus
Education:
• Bachelor's degree
• Aggressive and proactive attitude to solve problems and win at all levels
• Intermediate to Advanced Microsoft Excel skills
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