Support Specialist Job at Business Needs Inc., Framingham, MA

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  • Business Needs Inc.
  • Framingham, MA

Job Description

Title: Product Support Specialist

Location: Framingham, Massachusetts (Hybrid Role: Three days in office, two day WFH)

Duration: 6 months Contract

Job Description:

Key Responsibilities:

Monitor reporting detailing equipment that requires service that is outside of service level agreements:

• Communicate expectations and track results

• Escalate concerns as needed

• Log data into tracking sheets

Process and track invoices:

• Enter and calculate status of spend

• Ensure invoices are received and processed timely

Create weekly Supply reports

• Download data and create spreadsheet communication to major providers

• Track status of communications

• Monitor supply levels

Communication/Interactions:

• Excellent verbal and written communication skills

• Highly collaborative team player with can-do attitude

• Results-oriented, analytical thinker, intellectually curious

Essential skills and experience:

• Knowledge of Excel a must

• Detail-oriented, organized

• Project management

• Self-motivated

• Data science, inventory management

• Knowledge of MS Office, PowerPoint a plus

Education:

• Bachelor's degree

• Aggressive and proactive attitude to solve problems and win at all levels

• Intermediate to Advanced Microsoft Excel skills

Job Tags

Contract work,

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