Job Description
Senior Product Manager - CRM Integrations
Remote or Hybrid (within 50 miles of San Ramon, CA)
About Us
We're on a mission to redefine the customer experience by delivering innovative cloud-based solutions. Our technology integrates seamlessly with the tools businesses rely on, ensuring an exceptional experience for both customers and users. By fostering a team-first culture built on collaboration, inclusivity, and celebrating diversity, we empower our employees to thrive and enjoy the journey together.
The Role
We are seeking a talented and experienced Senior Product Manager to lead the development and lifecycle of integration adapters for major Customer Relationship Management (CRM) and Customer Service Management (CSM) platforms like Salesforce and ServiceNow. This is a critical role that bridges cutting-edge technology and outstanding customer experiences.
Key Responsibilities
Manage a portfolio of CRM integration adapters, including live transcription solutions, ensuring alignment with strategic objectives and product lifecycle management.
Develop, validate, and maintain the product roadmap in collaboration with cross-functional teams.
Collaborate with CRM vendor product teams to define integration strategies and lead joint product planning sessions.
Translate customer and stakeholder needs into prioritized product requirements.
Partner with business development teams to align on integration priorities and progress.
Utilize tools like Aha! and Jira to manage product backlogs and oversee Agile delivery processes.
Work closely with engineering teams to ensure clear requirements, seamless development, and adherence to best practices.
Prepare business cases for new initiatives, releases, and major features.
Lead products through the go-to-market process in partnership with program management and marketing teams.
Define product positioning, value propositions, and pricing strategies in collaboration with sales readiness teams.
Oversee deployment of integration adapters across global datacenters in line with international expansion goals.
Monitor competitor offerings to ensure differentiation and maintain market leadership.
Provide expertise to support sales engagements, customer presentations, and industry events.
What We're Looking For
5+ years of experience in cloud software product management.
2+ years in Contact Center-as-a-Service (CCaaS).
Proven expertise in CRM/CSM platforms such as Salesforce, ServiceNow, Microsoft, Zendesk, or Oracle.
Demonstrated success in delivering innovative software solutions.
Experience building applications on public cloud platforms (e.g., AWS, GCP).
Strong ability to collaborate across globally distributed teams and organizations.
Education
Bachelor's degree in business or engineering fields.
Advanced degree in business or a related field is highly desirable.
Product management credentials are required.
Work Environment
Fully remote for candidates outside a 50-mile radius of San Ramon, CA.
Hybrid schedule (M, W, TH in-office) for those within a 50-mile radius.
What We Offer
Comprehensive health, dental, and vision coverage starting on day one, with the company covering 100% of employee costs and a significant portion of dependent costs.
Access to a mental health support platform offering therapy, coaching, and mindfulness resources.
Employee stock purchase plan and retirement savings with employer matching.
Paid Time Off, holidays (including a winter break), and 12 weeks of paid parental leave.
Employee discounts and volunteer hours to support your personal and professional goals.
Compensation
The US base salary range for this role is $95,000-$208,600 USD. The total compensation package may include bonuses, stock options, and other incentives.
We are committed to creating an inclusive environment that celebrates diverse backgrounds, perspectives, and skills.
This role does not involve any monetary requirements as a condition of employment.
Employment Type: Full-Time
Salary: $ 95,000.00 208,600.00 Per Year
Job Tags
Holiday work, Full time, Remote job,