Job Description
Position : POS Network Administrator Duration: 6 month contract with potential to extend and/or convert full-time Location : 60 E Superior St Chicago, IL (Fully Onsite) Position Intel: This candidate is responsible for managing and maintaining the technology infrastructure and point-of-sale (POS) systems across our multi-location restaurant group. This role ensures the reliability, performance, and security of network systems, POS platforms, back-office applications, and related hardware/software used in both our restaurants and corporate office.
Job Details: - Create, manage, and maintain user accounts, roles, permissions, workflows, and security settings in accordance with company policies.
- Perform routine system maintenance, including updates, backups, patch management, preventative maintenance, and configuration changes to ensure reliability, performance, and security.
- Monitor and analyze system and POS performance, usage, and data trends to identify opportunities for optimization, automation, or process improvements.
- Provide technical support and training to restaurant managers, corporate staff, and other end users, both remotely and on-site.
- Collaborate with vendors, service providers, and internal teams to resolve technical issues, support updates, manage licensing, and implement new solutions.
- Assist with the planning, testing, deployment, and documentation of system updates, enhancements, and new software or technology implementations.
- Support technology rollouts for new restaurant openings, relocations, remodels, and other operational initiatives.
- Maintain accurate inventory of IT equipment, licenses, and assets.
- Participate in after-hours support rotation for critical system issues.
- Develop and maintain documentation, including user guides, troubleshooting procedures, and system configurations.
Skillset/Qualifications: - 3+ years of experience in systems administration, preferably within the hospitality or restaurant industry.
- Strong technical proficiency with POS systems, hardware, software, and related technologies; experience with Toast, Oracle Simphony, NCR, or Aloha strongly preferred.
- Hands-on experience supporting, maintaining, and troubleshooting complex IT systems and processes.
- Proficiency with Microsoft Office 365 applications (e.g., Teams, OneDrive, SharePoint).
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Exceptional communication skills, both verbal and written, with the ability to interact effectively with users, vendors, and cross-functional teams.
- Strong customer service orientation with excellent interpersonal skills and attention to detail.
- Ability to collaborate effectively in a team-oriented environment and work independently when needed.
- Flexibility to work nights and weekends on special projects, tasks, or support needs as required.
Job Tags
Full time, Contract work, Work at office, Remote work, Relocation, Night shift, Weekend work,