Job Description

Netsuite Consultant



Netsuite Consultant Key Responsibilities
The Consultant shall be responsible for the following services and deliverables:

A. System Configuration and Optimization

• Review and adjust NetSuite configuration including chart of accounts, GL segments, workflows, approval hierarchies, and custom records
• Implement approved enhancements and manage configuration changes to reduce reliance on legacy scripts
• Ensure configurations are audit-aligned and support multi-entity operations

Deliverables:

• Configuration Change Log (maintained biweekly)
• NetSuite Optimization Plan (initial recommendations by Month 1)
• Updated process configurations and workflow documentation

B. Issue Resolution and Break/Fix Support

• Provide Tier 2/Tier 3 support for finance system issues (e.g., failed postings, JE reversals, RevShare misrouting)
• Troubleshoot integration and script failures, working in coordination with IT, vendors, and managed services partners
• Identify root causes for recurring issues and recommend permanent solutions

Deliverables:

• Monthly Issue Resolution Report
• Root Cause Analysis Reports for major incidents
• Bug Fix and Patch Logs

C. User Management and Access Governance

• Maintain role-based access controls aligned with security and audit policies
• Coordinate user provisioning and deprovisioning in partnership with Omada, HCM, and IT Security
• Audit and clean up admin-created roles and permissions

Deliverables:

• Monthly Access Audit Report
• Role Design Matrix and Documentation
• Provisioning Checklist and Termination Workflow

D. Environment and Release Management

• Oversee sandbox refreshes, cloning, and configuration migration
• Manage deployment of tested enhancements and scripts between environments
• Coordinate with third-party vendors during upgrade cycles or break/fix escalations

Deliverables:

• Sandbox Refresh Plan and Validation Checklist
• Release Schedule Tracker
• Deployment Notes and Post-Release Validation Logs

E. Reporting and Audit Support

• Maintain key system and configuration documentation for auditors
• Support the development of audit-ready system-generated reports (e.g., approval logs, JE tracking)
• Respond to audit and SOX-related system queries

Deliverables:

• ERP Audit Support Packet
• Change Management Audit Trail Logs
• Custom Reports Repository

F. Cross-Functional Collaboration

• Participate in weekly meetings with Finance Ops, Audit, and Project Management teams
• Provide NetSuite insight during system design sessions and vendor discussions
• Align efforts with HighRadius, Coupa, and Snowflake system integration tracks

Deliverables:

• Weekly System Status Updates
• Integration Change Coordination Logs
• Configuration Alignment Reports (e.g., Coupa/NetSuite, HCM/NetSuite)

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