Mortgage Training and Policy Associate Job at CapCenter, Richmond, VA

eFFzRUN4ZmtYZzZKODdFTGc5ZUFkK2I2WUE9PQ==
  • CapCenter
  • Richmond, VA

Job Description

At CapCenter, our mission is to simplify the homebuying experience for our clients. We are seeking detail-oriented, results-driven individuals to join our team and guide our clients through one of life’s most meaningful milestones - homeownership. 

Job Overview:

CapCenter is seeking a Mortgage Training & Policy Associate to ensure new and existing mortgage production team members are equipped with the knowledge and skills needed to deliver exceptional customer service. This role partners closely with Mortgage Production and Compliance leadership to develop, enhance, and deliver training for both new hires and current team members. The ideal candidate is highly organized, collaborative, and adept at translating regulatory requirements into clear, practical, and user-friendly learning resources.

Key Responsibilities:

  • Lead and support training initiatives for the mortgage production team, including delivery of select training sessions and ongoing program improvements.
  • Partner with Mortgage Production and Compliance leaders to identify training needs and support effective rollout of policy and process changes.
  • Manage and administer the learning management system (LMS), including course assignments, tracking, and reporting.
  • Develop and maintain training materials, job aids, and reference resources based on company policies, procedures, and regulatory requirements.
  • Support change management by documenting updates, communicating changes, and reinforcing adoption across the production team.

Qualifications:

· Bachelor’s degree in finance, business, communications, teaching or other related field preferred.

· Experience in mortgage underwriting, operations, training, and/or compliance.

· Exceptional written and verbal communication and presentation skills.

· Engaging and dynamic personality with the ability to motivate and inspire a team.

 

  We offer a competitive compensation package to include base salary, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.

Job Tags

Similar Jobs

Interstate Manufacturing Company Inc.

CNC Lathe Machinist Job at Interstate Manufacturing Company Inc.

 ...Interstate Manufacturing Company, Inc. is seeking a CNC machinist for our Lathe that utilizes Mastercam for all programming. Local/Regional/US candidates. The ideal candidate would have the ability to set up/program/run the machines. Most of our work is a mix of Tooling... 

Blue Signal Search

Strategic Construction Leader - Critical Infrastructure Job at Blue Signal Search

 ...Owner-Architect-Contractor (OAC) meetings, creating clear communication channels and consistent project updates. Contribute to environmental initiatives, including integrating recycling strategies into construction phases. Own documentation processes, project... 

Two Unique Caterers & Event Planners

Executive Chef Job at Two Unique Caterers & Event Planners

 ...Position Summary The Executive Chef is responsible for the overall culinary vision, leadership, and execution of all food operations. This role oversees kitchen production, event execution, recipe development, staff training, food quality, budgeting, and vendor management... 

Hire Society

Private Chef Job at Hire Society

 ...entertaining with confidence, precision, and consistency in a private household setting. This is a full-time position that generally follows a Monday through Friday schedule, including occasional weekends and most holidays. Dinner is typically served between 7pm and... 

Movement Search & Delivery

Asphalt Paving Operator Job at Movement Search & Delivery

 ...to lead asphalt paving projects. This role oversees daily crew operations, ensures work meets quality and safety standards, and supports...  ...specifications. Train and mentor new and existing team members. Plan truck and material needs based on project distance, productivity, and...