Job Description
Division or Field Office: Raleigh Branch Office
Department of Position: Claims Department
Work from: Branch Office
Salary Range: $61,892.00-$98,865.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage.
- This is an in office position in either Raleigh or Charlotte branch office, with Hybrid flexibility.
- This position will handle total loss claims.
- The hiring manager will also consider candidates for Material Damage Inside Adjuster I.Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.
- Internal applicants are welcome to apply.
Duties and Responsibilities - Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.
- Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.
- Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.
- Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.
- Monitors and supports Direct Repair Program (DRP) when required.
- Issues settlement checks and keeps appropriate records.
- Responds to Policyholders and claimants as directed regarding service issues or complaints.
- Establishes rapport with Agents and claims adjusters.
- Attends appropriate training sessions.
- At the request of Underwriting, evaluates antique and classic cars for coverage value.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
Capabilities - Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Information Management Skills
- Cultivates Innovation
- Instills Trust
- Job-Specific Knowledge
- Optimizes Work Processes (IC)
- Ensures Accountability
- Decision Quality
Qualifications Minimum Educational Requirements - High school diploma, or GED, required.
- Bachelor's degree preferred.
Additional Experience - Position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
- If primary duties will be estimate review and/or the adjusting of direct repair claims: Five years of body shop estimate writing, insurance estimate writing, or insurance claims adjusting experience required.
- If primary duty will be handling total loss settlements: Five years of automotive repair, automotive sales, material damage adjusting, or other automotive-related experience, required.
Designations and/or Licenses - Completion of General Insurance program preferred.
- Willingness to obtain and maintain any required licenses.
- Valid driver's license and good driving record preferred.
Physical Requirements - Lifting/Moving 0-20 lbs; Occasional (<20>
- Lifting/Moving 20-50 lbs; Occasional (<20>
- Ability to move over 50 lbs using lifting aide equipment; Occasional (<20>
- Driving; Occasional (<20>
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Climbing/accessing heights; Rarely
Nearest Major Market: Raleigh
Job Tags
Permanent employment, Full time, Temporary work, Work at office, Work from home, Home office,