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We believe that life is made of many journeys: Inspiration, Wonderment, Curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Kona Village a Rosewood Resort currently seeks a Guest Experience Agent who is a well-rounded and seasoned individual to be part of our iconic Resort.
Job summary
To observe guests’ personal preferences and habits and to anticipate their needs using the utmost discretion, particularly SAG guests (VIPs). Be the link between the guest and the hotel; oversee the guest needs during their stay and help the guest with reservations, special requests, room and hotel orientation, luggage packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his next visits; keep a critical eye on room cleanliness, brand standards, and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times.
Essential Duties and Responsibilities – (Key Activities)
Experience / Required Skills:
· Minimum two year’s hotel reservation, guest services, housekeeping, and/or front office experience
· Excellent organizational skills, flexibility.
· Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
· Excellent telephone etiquette.
· Tact and good judgment and proven experience interacting with customers and hotel management.
General Skills
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills
Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest’s service needs, work cohesively with co-workers as part of a team, work with minimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of staff and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.
Language
Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements
Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications
Clean driving record is a must.
SALARY:
$25.49 per hour
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