For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies. For additional information or to view all of our job opportunities, please visit our website .
We are seeking a Desktop Support Engineer to join our team. This role will involve providing technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of desktops, laptops, and peripheral devices. The ideal candidate will have experience in desktop support, IT troubleshooting, Windows and Mac operating systems, and a passion for delivering excellent customer service.
Job Title: Desktop Support Engineer
Location: Tampa, FL (On-site/Hybrid)
Duration: 6 months
Rate/Salary: [Enter Pay Rate/Salary Range]
Job Description:
The Desktop Support Engineer will be responsible for maintaining the technology infrastructure and providing technical assistance to end-users. Responsibilities include:
Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
Provide timely support for software applications, operating systems, and network connectivity issues.
Respond to and resolve IT service requests and incidents, escalating when necessary.
Maintain accurate records of issues, solutions, and procedures in the IT service management system.
Collaborate with IT team members to implement technology upgrades and improvements.
Ensure compliance with company IT policies and security standards.
Assist in setting up workstations, deploying software updates, and managing hardware inventory.
The Desktop Support Engineer will serve as a key point of contact for end-users, ensuring technology solutions are reliable and efficient. This role emphasizes the Desktop Support Engineer 's responsibility in providing exceptional technical support and maintaining system stability. The Desktop Support Engineer will also contribute to IT process improvements and support overall technology initiatives across the organization.
Why Join Us?
Trilyon, Inc., offers a comprehensive benefits package, opportunities for growth and professional development, and a collaborative and inclusive company culture.
Equal Employment Opportunity (EEO) Statement:
Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
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