Call Center Representative in East Hartford, CT 06108 Job at Amicis Global, East Hartford, CT

d0E0TUR4YmxYUTJPL3JBUGdOT0FmdTc5YlE9PQ==
  • Amicis Global
  • East Hartford, CT

Job Description

Job Title: Call Center/ Customer Service

Location: East Hartford, CT 06108

Duration: 6 Months (Temp to Hire)

Summary:

  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.


Key Responsibilities
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.


What You'll Receive
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options


Who Thrives in This Role
  • Strong communicators-verbal and written-who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
Qualifications

Required:
  • High School Diploma or GED
  • Minimum 6 months of call center or customer service experience
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen


Preferred Skills:
  • Previous customer service or call center experience
  • Strong attention to detail and documentation accuracy
  • Ability to handle sensitive or confidential information appropriately

#CareerBuilder #Monster #Dice #Indeed #LinkedIn

Job Tags

Full time, Monday to Friday,

Similar Jobs

Cox Media Group

Commercial Producer - KIRO TV Job at Cox Media Group

 ...Location:WA-Seattle Job Title: Commercial Producer - KIRO TV Position Overview KIRO 7 Seattle is looking for an experienced candidate to supervise and manage our locally produced programming, promotional campaigns, and client commercial production. The candidate... 

Talent Movers

Lead Infor M3 Consultant Job at Talent Movers

 ...Job Title: Lead Infor M3 Consultant Location: Remote Rate: On C2C Role Overview We are looking for a skilled Infor M3 Lead to handle the implementation and supervision of Infor M3 ERP. This remarkable opportunity empowers you to coordinate ERP program... 

TJS

Auto Mechanic Job at TJS

 ...JOB REQUIREMENTS: Auto Mechanic Full-Time \| TJ\'s Auto & Collision Center, Wisconsin Rapids Ready to put your skills to work in a shop that values quality, teamwork, and work-life balance? TJ\'s Auto & Collision Center has been serving the community for over 30 yearsand... 

SGS Consulting

Linguist II Job at SGS Consulting

 ...statistics Dashboard experience (PowerBI, Unidash, Tableau) Knowledge of other languages Text data analysis (or NLP) Education/Experience: ~ Bachelors degree in linguistics, language technologies, computational linguistics, speech science, or related field.... 

Amazon

Sr. Operations Manager Job at Amazon

 ...Description Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading...